WinLion Privacy Policy

At WinLion, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit and use our platform at winlion.com. By accessing our services, you acknowledge that you have read and understood the practices described in this document. We encourage you to read this policy carefully before registering or using any of our features.

Who We Are

We operate WinLion Casino under an Anjouan Gaming License. Our platform is accessible to players in Canada and selected international markets through our various domain mirrors, including winlion.com, winlion.casino, and winl1on.com. If you have any questions about how we handle your data, you may contact us directly at support@winlion.com. We take our role as data controller seriously and are committed to transparency at every level.

What Information We Collect

When you register and use our services at Win Lion Casino, we may collect a range of personal and technical information. Below is a summary of the data types we gather:

Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents for KYC verification
• Username and B5RPZN$z&Yn8N7 credentials created during registration

Financial and Transaction Data

• Payment method details including Interac, Visa, Mastercard, and Apple Pay
• Deposit and withdrawal history, including amounts and dates
• Currency preferences (primarily CAD)
• Transaction IDs and processing records

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, games played, and time spent on our platform
• Clickstream data and interaction logs

How We Use Your Information

Here at WinLion, we use the information we collect for a range of legitimate operational and legal purposes. We do not sell your personal data to third parties for commercial gain. The primary purposes for which we process your data include:

• Creating and managing your player account
• Processing your deposits and withdrawals securely
• Verifying your identity and age to comply with licensing obligations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Personalising your experience across our platform, including game recommendations
• Sending you promotional offers, bonus codes, and updates — where you have consented
• Responding to your customer support requests via live chat or email
• Fulfilling our responsible gaming obligations, including managing deposit limits, loss limits, and self-exclusion requests
• Complying with applicable laws and regulatory requirements under our Anjouan Gaming License

Legal Basis for Processing

Our WinLion platform processes your personal data only where we have a valid legal basis for doing so. Depending on the purpose, we rely on one or more of the following grounds:

• Contractual necessity: We need your data to provide the services you have signed up for
• Legal obligation: We are required to process certain data to comply with applicable laws and our gaming licence
• Legitimate interests: We process data to prevent fraud, ensure platform security, and improve our services
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes

Cookies and Tracking Technologies

We at WinLion use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us understand how you interact with our platform, remember your preferences, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including secure login sessions
• Analytics cookies: Help us understand traffic patterns and user behaviour to improve our services
• Preference cookies: Store your language and regional settings for a personalised experience
• Marketing cookies: Used with your consent to deliver relevant promotions and offers

You may manage or disable cookies through your browser settings at any time. However, please note that disabling essential cookies may affect your ability to access certain features of our platform.

Sharing Your Data with Third Parties

We at Win Lion do not sell, rent, or trade your personal data. However, we may share it with trusted third parties in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals via Interac, Visa, Mastercard, and other supported methods
• Game providers: We work with a wide range of software providers such as Pragmatic Play, Microgaming, Play'n GO, and others — some of whom may process limited technical data
• Identity verification services: To conduct KYC and AML checks as required under our licence
• Regulatory and legal authorities: When required by law, court order, or regulatory obligation
• Analytics and marketing platforms: Where you have consented to the use of marketing cookies and communications

Any third party we engage with is contractually obligated to handle your data in accordance with applicable privacy laws and our own data protection standards.

Data Retention

Our WinLion team retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For regulatory compliance purposes, we typically retain account-related records for a minimum of five years following the closure or deactivation of your account. Financial transaction records may be retained for longer periods in accordance with anti-money laundering regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data. At Win Lion, we respect these rights and will respond to valid requests within a reasonable timeframe. Your rights may include:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit the way we use your data
• Right to data portability: Where applicable, you may request that we transfer your data to another provider
• Right to object: You may object to certain types of processing, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@winlion.com. We may be required to verify your identity before processing your request.

Security of Your Data

We take data security seriously at WinLion Casino. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmissions, secure server infrastructure, access controls, and regular security audits. While we strive to protect your data at all times, no system is entirely immune to risk, and we encourage you to use a strong, unique B5RPZN$z&Yn8N7 for your account.

Responsible Gaming and Data

As part of our responsible gaming commitments, we use your data to monitor gaming behaviour and provide appropriate support where needed. Our Win Lion platform allows you to set deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. Data processed for responsible gaming purposes may be shared with third-party responsible gaming organisations where required to protect player welfare.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our services, please notify us at support@winlion.com without delay.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by email or via a notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We at WinLion are here to help and will make every effort to address your concerns promptly.

• Email: support@winlion.com
• Live Chat: Available 24/7 directly on our platform at winlion.com
• Languages supported: English and French

We value your trust and remain dedicated to maintaining the highest standards of data protection across everything we do at WinLion Casino.